Who may use the service
These terms apply to the services supplied under an accepted RainMakers order. Anyone accepting on behalf of an organisation confirms they are authorised to do so. Users must be at least 18 and provide accurate account information.
Your order identifies the plan and price. The Acceptable Use Policy governs what the service may be used for, the Refund & Cancellation policy governs subscription changes, and the Data Processing Agreement governs personal data we handle on your instructions. Where those conflict on their subject matter, the more specific document applies.
Accounts and permitted use
We grant you a limited, non-exclusive right to use the features you have purchased, for lawful business purposes, for as long as your access period runs. Keep your credentials secure, manage your users' permissions, and tell us promptly if you suspect unauthorised access. You are responsible for activity you authorise.
You may not bypass technical restrictions, use someone else's credentials, or resell access without a written agreement. We keep all rights in our software and branding. You keep your rights in content you lawfully supply.
Your instructions and responsibilities
You are responsible for ensuring the collection and outreach you carry out is lawful, permitted by the terms of any source you draw from, and consistent with our Acceptable Use Policy. A feature being available in the product is not permission from a source platform or from an individual.
We remain responsible for our own conduct and for the obligations applicable law places on us. These terms do not transfer our legal or regulatory responsibilities to you.
Prices, billing and changes
Checkout shows the price, currency, tax treatment, billing interval and what is included before you pay. Features described as planned or coming soon are not part of a current purchase unless we have agreed otherwise in writing.
We give advance notice of changes to recurring prices or material paid features, with a reasonable opportunity to cancel before they take effect. Price changes do not apply retrospectively to a period you have already paid for.
Performance and third parties
We provide the service with reasonable care and skill. The platform depends on third-party sources and integrations that can change or withdraw access, and we may adapt affected features when that happens.
Research results, verification output and AI-generated content can be incomplete or inaccurate. Review them before relying on them or sending anything based on them. We do not guarantee particular results, message delivery or uninterrupted availability.
Suspension and termination
We may restrict or suspend access where it is reasonably necessary, including for unlawful use, material breach, non-payment or a security threat. Where practical we will explain why and give you a reasonable opportunity to put it right, though urgent action is sometimes necessary.
Any action we take will be proportionate to the problem. Ending access does not by itself entitle us to keep all prepaid fees, and export and deletion follow your order, the Data Processing Agreement and our retention schedule.
Responsibilities and limits
Neither party is responsible for a failure caused by the other's breach, to the extent that breach caused the loss, and both parties should take reasonable steps to limit avoidable loss. Supplying a tool does not make us responsible for how you choose to use it, though we remain responsible for our own conduct.
For business customers, any agreed limit on liability and its exclusions are set out in your order or signed agreement.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Consumer rights that cannot be excluded, and individuals' statutory data protection rights, are unaffected. What we agree between us does not bind a regulator or remove a third party's rights.
Confidential information
Each party protects confidential information it receives from the other and uses it only to perform the agreement. It may be shared with people who need it and are under appropriate confidentiality obligations, or where disclosure is required by law. Public, independently developed and lawfully obtained information is excluded.
Personal data stays subject to the Data Processing Agreement and applicable law even where it is not confidential information under this section.
Complaints and governing law
If something goes wrong, contact us and explain the issue and what outcome you are looking for. We would rather resolve a problem directly than through a formal process.
Nothing in these terms removes a consumer's or a data subject's right to bring a matter before the authorities or courts that applicable law gives them access to.