Terms of Service

1. The agreement

These Terms are between you and The RainMakers ("we", "us"). They apply when you create an account or use the platform. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and "you" means that company.

The Acceptable Use Policy, the Privacy Policy, the Refund and Cancellation Policy and — where you process personal data through the platform — the Data Processing Agreement all form part of this agreement. If there is a conflict between them, the Data Processing Agreement takes precedence on data-protection matters and these Terms take precedence on everything else.

2. Your account

You must be at least 18 and give accurate registration details. You are responsible for your credentials and for everything done under your account, so keep them secret and tell us promptly if you think they have been compromised.

Accounts are for a single user. Sharing one account across a team is not permitted; contact us about additional seats.

3. Plans and what they include

We offer a Free plan, a Pro plan at £25 per month and an Elite plan at £55 per month. What each includes is described on the pricing page and may change as the product develops.

We may add, change or withdraw features. Where we remove something material from a paid plan, you may cancel and receive a pro-rata refund of the unused part of your current billing period.

The Free plan is provided as-is. We may change its limits or withdraw it on 30 days' notice.

4. Billing

Paid plans are billed monthly in advance through Stripe. Prices are in pounds sterling and include VAT where it applies.

Your subscription renews automatically each month until cancelled. By subscribing you authorise us to take that recurring payment through Stripe.

If a payment fails we will retry and email you. If it remains unpaid after 14 days we may suspend your account, and after 30 days we may close it and delete its data.

We may change prices on 30 days' notice. A price change never applies to a period you have already paid for, and if you do not accept it you may cancel before it takes effect.

5. Cancellation

You may cancel at any time from your account settings. Cancellation stops the next renewal; your plan stays active until the end of the period you have paid for.

Consumers have a statutory 14-day right to cancel, and the Refund and Cancellation Policy explains how that interacts with immediate access to the service.

6. How you may use the platform

We grant you a non-exclusive, non-transferable, revocable licence to use the platform for your own business purposes for as long as your account is in good standing.

You must follow the Acceptable Use Policy. It sets out what you may collect, and your obligations to the people you contact. Breaching it is a breach of these Terms.

7. Your data and your responsibilities

You keep ownership of everything you put into or generate through the platform. You grant us only the licence needed to host, process and back it up so we can provide the service.

You are responsible for the lawfulness of the data you collect and of what you do with it. You confirm that you have a lawful basis for your processing and that you will comply with data-protection and direct-marketing law.

You agree to indemnify us against claims, losses and costs arising from your breach of this section or of the Acceptable Use Policy — including claims by people whose data you collected or contacted, and claims by platforms whose terms you breached.

8. Our intellectual property

The platform, its software, design, branding and documentation are ours or our licensors'. Nothing here transfers any of it to you.

If you send us feedback or suggestions we may use them freely, with no obligation to you.

9. Availability

We aim to keep the platform available but do not guarantee uninterrupted service. We may take it down for maintenance, and will give notice of planned work where we reasonably can.

We do not currently offer a service level agreement with credits or uptime guarantees.

10. No guarantee of results

The platform helps you find and contact potential customers. It does not guarantee that you will win any business.

Any figures we publish about results others have achieved are illustrative of what has been reported to us, not a promise of what you will achieve. Outcomes depend on your market, your offer and your effort, and most of that is outside our control.

Data collected through the platform comes from public sources and may be incomplete, outdated or wrong. We do not warrant its accuracy, and you should verify anything you intend to rely on.

11. Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.

Subject to that, we are not liable for loss of profit, revenue, business, goodwill, anticipated savings or data, or for any indirect or consequential loss.

Subject to that, our total liability arising out of this agreement in any 12-month period is limited to the greater of the fees you paid us in that period, or £100.

12. Suspension and termination

You may close your account at any time. We may suspend or terminate it if you breach these Terms or the Acceptable Use Policy, if you do not pay, or if we reasonably believe your use puts us or others at legal risk.

We may also withdraw the service entirely on 30 days' notice, refunding the unused part of anything you have paid.

On termination your licence ends. You can export your data for 30 days afterwards, and after that we delete it in line with the Privacy Policy's retention periods.

13. Changes to these Terms

We may change these Terms. For material changes we will give at least 30 days' notice by email or in the platform. Continuing to use the service after that means you accept them; if you do not, you may cancel before they take effect.

14. General

If any provision is found unenforceable, the rest stands. Not enforcing a right straight away does not waive it. You may not transfer this agreement without our consent; we may transfer it to a company that acquires our business.

These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.

Questions about these Terms: support@therainmakers.uk.